We are hiring - Customer Service

 

We’re looking for a friendly, organised team member to join our small, locally owned computer repair business. This role is all about helping customers feel welcome and supported while keeping things running smoothly behind the counter.
At Bega Valley Computers, we pride ourselves on honest service. We focus on selling customers what they need, not just what’s on the shelf.

 

Key Responsibilities:

• Provide exceptional customer service via phone, email, and in-person
• Assist customers with product information, troubleshooting, and orders
• Create quotes and invoices, and process payments
• Follow up on outstanding debts professionally
• Organise bookings and help prioritise technician workload
• Maintain accurate records and customer communication
• Liaise with and prioritise support for our business clients
• Order stock and parts as required
• Keep the shop tidy and organised

Skills & Attributes:

• Previous customer service experience (retail or similar) preferred
• Excellent communication and interpersonal skills
• Calm and professional under pressure
• Strong problem-solving and multitasking abilities
• Empathetic and genuinely helpful attitude
• Confident with computers, able to learn new systems
• Experience with Xero or other accounting software is desirable
• Honest, reliable, and keen to be part of a small, supportive team

 

Hours:

•  Negotiable - part-time or full-time available for the right person.

 

To apply:
Please email your resume and a cover letter addressing your experience and the key responsibilities to stephen@begavalleycomputers.com.au

Applications will close Sunday, 20 July at 5:00 pm.